Meet the Team

Scott Hoyt, Water/Wastewater System Manager
scott.hoyt@townofmahonebay.ca  902-624-8327

James Rideout, Water/Wastewater System Operator
james.rideout@townofmahonebay.ca  902-624-8327

After Hours Emergency (4:30pm - 8:30am Monday - Friday and Weekends & Holidays)
902-543-3251


Request New Connection 
Call Town Hall to make arrangements for a new connection or a temporary service during construction 902-624-8327


Facilities/Services

SOURCE WATER The 4.05 km2 Oakland Lake Watershed is designated as a protected water area under provincial law. In 2019 the Town of Mahone Bay withdrew an average of 611,674 Litres per day from the lake to supply residents. 

WATER TREATMENT 
Mahone Bay operates a Class II water treatment facility which treats water pumped 3 km from Oakland Lake with UV light and chlorine. 

Certified staff conduct continuous monitoring and testing for TC & E.coli, Alkalinity, Hardness, Iron Aluminum, TTHM, HAA, Lead and other substances. 

WASTEWATER TREATMENT 
The Town’s wastewater treatment facility consists of headworks, lagoon basins and a weir chamber; it has a hydraulic retention time of 25 days. Treated effluent is discharged into the harbour near the Town limit with Maders Cove. 

In 2019 the Town of Mahone Bay discharged an average of 680,071 Litres per day of treated effluent into Mahone Bay Harbour.

Certified staff conduct continuous monitoring and testing of effluent for CBOD5, TSS, E.coli, pH, and total chlorine residual. 

Water System Upgrade 2022
In May and June 2022 the Town will be upgrading water lines to and from the water treatment plant on Zwicker Lane. This upgrade to our 1940s era water infrastructure is an important utility project and we look forward to the end result.

A water disruption is anticipated during the week of May 23rd for one or possibly two nights, and traffic disruptions are anticipated in June on Main Street in the vicinity of the new nursing home. 

The public will be updated as information becomes available via the Town's website (see the notices tab on our home page), the Town's facebook page, and CodeRED. 

Notice to the Public - May 13, 2022

Learn more about how to get notifications via CodeRED. 



Environmental Reports
Wastewater Report
Wastewater Treatment Report
Withdrawal Report


Residential Water Rates
2021  (starting April 1st) base charge of $79.72 bi-monthly, plus $15.80 per 1,000 gallons of usage
2020  (starting April 1st) base charge of $77.57 bi-monthly plus $15.26 per 1,000 gallons of usage
2019  (starting November 1st) base charge of $73.14 bi-monthly plus $14.08 per 1,000 gallons of usage
2018  base charge of $67.46 bi-monthly plus $12.91 per 1,000 gallons of usage
2017  base charge of $67.46 bi-monthly plus $12.91 per 1,000 gallons of usage
2016  (starting April 1st)  base charge of $67.46 bi-monthly plus $12.91 per 1,000 gallons of usage


Water Utility Documents
2019 Water Rate Study
2019 Nova Scotia Utility and Review Board Order Including Rules and Regulations