CodeRED Cybersecurity Incident
The Town of Mahone Bay wishes to inform residents that an external cybersecurity incident has occurred at OnSolve, the company responsible for the CodeRED alert system, which is used by many Canadian municipalities, for emergency notifications. This system operates completely independently of municipal systems. As such, none of the Town's technological infrastructure has been affected, and the situation is strictly limited to the external provider OnSolve.
According to information provided by OnSolve, data associated with the CodeRED platform was removed from their systems by an unauthorized third party in November and may be made public. The personal information provided to CodeRED and affected by this incident consists of basic contact details, including name, address, phone number, and email address, as well as the password associated with the account profile creation.
CodeRED and associated accounts are no longer accessible, as the platform has been deactivated. The risks associated with this incident are mainly limited to the reuse of the same CodeRED password for other services.
What you need to do:
If you signed up for CodeRED on their website (not set up for you by Town Hall staff) and if the password you used to register for CodeRED is the same as the one you use to access other online services, we recommend that you immediately change these passwords and replace them with a unique, strong password for each service. As always, be vigilant about unsolicited or unexpected communications. This includes automated phone calls claiming to be from Town staff.
The Town would like to reassure the public that:
OnSolve is continuing its investigation and have decommissioned OnSolve CodeRED, they are in the process of migrating all customers to the new CodeRED by Crisis24 platform. Since it is possible that the complete list of subscribers cannot be recovered from OnSolve, further communication will follow to explain how to register for the Town's new alert system once it is fully operational. The Town is monitoring the situation closely and will continue to keep residents informed of any significant developments in this matter while keeping its options open.
The Town continues to regularly review its practices and those of its suppliers to ensure that they comply with appropriate security standards.
If you have any questions about this, please consult the FAQ produced by CodeRED or write to [email protected]
According to information provided by OnSolve, data associated with the CodeRED platform was removed from their systems by an unauthorized third party in November and may be made public. The personal information provided to CodeRED and affected by this incident consists of basic contact details, including name, address, phone number, and email address, as well as the password associated with the account profile creation.
CodeRED and associated accounts are no longer accessible, as the platform has been deactivated. The risks associated with this incident are mainly limited to the reuse of the same CodeRED password for other services.
What you need to do:
If you signed up for CodeRED on their website (not set up for you by Town Hall staff) and if the password you used to register for CodeRED is the same as the one you use to access other online services, we recommend that you immediately change these passwords and replace them with a unique, strong password for each service. As always, be vigilant about unsolicited or unexpected communications. This includes automated phone calls claiming to be from Town staff.
The Town would like to reassure the public that:
- No municipal systems have been affected;
- Our infrastructure remains secure.
OnSolve is continuing its investigation and have decommissioned OnSolve CodeRED, they are in the process of migrating all customers to the new CodeRED by Crisis24 platform. Since it is possible that the complete list of subscribers cannot be recovered from OnSolve, further communication will follow to explain how to register for the Town's new alert system once it is fully operational. The Town is monitoring the situation closely and will continue to keep residents informed of any significant developments in this matter while keeping its options open.
The Town continues to regularly review its practices and those of its suppliers to ensure that they comply with appropriate security standards.
If you have any questions about this, please consult the FAQ produced by CodeRED or write to [email protected]
Comfort Centre Volunteers Needed
|
The Town of Mahone Bay is seeking volunteers to be the frontline staff for the Comfort Centre at the Mahone bay and District Fire Department at 41 Hawthorn Road. A Comfort Centre is a place where people can go for warming, cooling, electricity, washroom and other amenities during an emergency situation. Before completing this volunteer application, please read the Town of Mahone Bay Comfort Centre Operating Procedures here. The application can be found here. If you have any questions, please contact Eric J. Levy at [email protected]. |
|
Mahone Bay & District Fire Department
Mahone Bay and District Fire Department Nova Scotia Fire Department District Map Quarterly Reports 2024/25 Q1 Q2 Q3 Q4 2023/24 Q1 Q2 Q3 Q4 2022/23 Q1 Q2 Q3 Q4 2021/22 Q1 Q2 Q3 Q4 2020/21 Q1 Q2 Q3 Q4 2019/20 Q1 Q2 Q3 Q4 2018/19 Q1 Q2 Q3 Q4 2017/18 Q1 Q2 Q3 Q4 2016/17 Q1 Q2 Q3 Q4 |
**In case of an emergency, please call 911
REMO
The Town of Mahone Bay is a partner in Lunenburg County Regional Emergency Management Organization (REMO). Through this partnership local municipalities collaborate to provide a regional response to emergencies and share information with the public.
Emergency notifications and updates will be shared on Lunenburg REMO's social media, and on CKBW 98.1FM and Country 100.7FM.
Check out the REMO website for information on local risks and risk mitigation, preparedness, local emergency response, and resources for your household.
Emergency Resources
In case of an emergency, you should be prepared to shelter-in-place for 72 Hours.
Shelter-in-Place
72 hour Emergency Preparedness Guide
Emergency Preparedness Guide for Persons with Disabilities and Older Adults in Nova Scotia
The Town of Mahone Bay is a partner in Lunenburg County Regional Emergency Management Organization (REMO). Through this partnership local municipalities collaborate to provide a regional response to emergencies and share information with the public.
Emergency notifications and updates will be shared on Lunenburg REMO's social media, and on CKBW 98.1FM and Country 100.7FM.
Check out the REMO website for information on local risks and risk mitigation, preparedness, local emergency response, and resources for your household.
Emergency Resources
In case of an emergency, you should be prepared to shelter-in-place for 72 Hours.
Shelter-in-Place
72 hour Emergency Preparedness Guide
Emergency Preparedness Guide for Persons with Disabilities and Older Adults in Nova Scotia