​Position Description
Title:                        Customer Service Clerk
Reports to:              Office Administrator
Status:                     Full-time
Classification:         Administrative
Location:                  Town Hall, 493 Main Street
Hours:                       Monday – Friday, 8:30 am – 4:30 pm
 
Scope:
The Customer Service Clerk will be a primary point of contact for customer service both in person and on the phone. The Customer Service Clerk welcomes customers and assesses their needs, either dealing with the issue at hand or directing to relevant staff. The Customer Service Clerk duties are wide-ranging and the position plays a role in supporting all departments of the Town.
 
Qualifications
Experience

• Applicants should have experience in providing friendly and professional customer service.
• Experience in handling cash, point of sale transactions, and customer accounts.
• Demonstrated skills in learning an organizational structure and prioritizing and organizing workload.

 
Skills

• Excellent Computer Skills and knowledge of Microsoft Office Suite and ability to learn new software.
• Excellent problem-solving skills for reconciling bank deposits and daily banking.
• Superior organizational skills and ability to manage multiple priorities.
• Willingness and ability to learn new tasks.
• Providing general support for multiple departments with various work functions.
• Exceptional attention to detail and a positive attitude.

 
Summary of Principle Duties and Functions
Customer Service

• Respond to in-person, telephone or written requests/inquiries from the public and assist or redirect as appropriate
• Accept and process permit applications, support cemetery plot sales, take facilities bookings, FOIPOP applications, issue dog tags, receive payments of summary offence tickets, and other relevant customer-facing activities
• Process customer account payments relating to utility and tax bills and utility deposits. Set up new customer accounts
• Accept donations to the Town and provide appropriate receipts.
• Acquire a working knowledge of Planning and Development functions for permitting purposes and develop and maintain working relationships with external service provider.
• Acquire an in-depth knowledge of the organization and partnerships to be able to field/triage customer inquiries.

 
Finance Department Support

• Perform a daily download from the bank for posting.
• Record and reconcile daily receivables in TownSuite.
• Prepare daily bank deposit for Town, ensuring the cash drawer is counted on a daily basis.
• Responsible for acting as Petty Cash Clerk.
• General administrative duties for Accounts Receivable including assistance with billing and statements, delivery and collection and sorting of mail and back-up for electrical permitting

 
Administration Department Support

• Create Work Orders for internal departments as required by both internal staff and resident inquiries.
• Prepare parking permits, keys, and other needs during new staff onboarding as requested by Managers.
• Order office supplies and maintain office equipment accounts e.g. photocopier.
• Order and maintain kitchen supplies.
• Provide meeting support such as buying refreshments and opening facilities as required.
• Participate in relevant and required training as directed including workplace relevant training, and emergency management training.
• Perform other duties as assigned by the Office Administrator.

 
Please submit your cover letter and resume to [email protected]  (subject line to include Customer Service Clerk in all emails).

The Town of Mahone Bay is extending its 2-year EV Charging Pilot Program for an additional year. If you are a resident who owns an electric vehicle, you can receive a $25 monthly credit on your electricity bill. All you need to do is supply the town with your charging data each month and you will receive a credit on your next bill.

The collected data will be analyzed to determine when residents most regularly charge their vehicles. This information will be used to create a time-of-use rate structure with the goal of incentivizing resident EV owners to charge their vehicles during off-peak hours when our local renewables are available (Ellershouse Wind Farm and the Town's Solar Garden). 

If you have an EV vehicle and are looking for more information, please reach out. To learn more, visit https://www.townofmahonebay.ca/climate--sustainability.html or contact [email protected]
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​Manager of Finance
Town of Mahone Bay

Lead with Expertise. Build Strong Financial Foundations. Support Community Decision-Making.
The Town of Mahone Bay is seeking an experienced and collaborative financial leader to join its senior leadership team as Manager of Finance.

Reporting to the Chief Administrative Officer, the Manager of Finance serves as the Town's Treasurer and trusted financial advisor to the CAO and Council. This role provides leadership across all aspects of municipal finance, including budgeting, financial reporting, treasury management, internal controls, payroll administration, and regulatory compliance.

As Treasurer, you will hold an important position of public trust, providing independent financial oversight and strategic advice that supports sound decision-making across the organization. Working closely with Council and senior leadership, you will play a visible role in ensuring transparency, accountability, and long-term financial sustainability.

This is an opportunity to make a meaningful impact in a community where your expertise will be valued and where you can see the direct results of your work through the programs, services, and infrastructure that support residents every day.

What You'll Bring

• University Degree or diploma in Accounting, Finance, Business Administration, or a related field.
• CPA designation.
• Progressive experience in financial management, accounting, budgeting, and financial reporting.
• Strong knowledge of accounting principles, internal controls, financial systems, and general ledger management.
• Knowledge of public sector accounting standards and municipal finance practices.
• Familiarity with Nova Scotia's Financial Reporting and Accounting Manual (FRAM) is considered an asset.
• Experience presenting financial information to senior leadership, boards, elected officials, or governing bodies.
• Political awareness and the ability to work effectively within a municipal governance environment.
• A collaborative leadership style with the ability to build trust, support positive change, and work effectively across departments.
• Strong communication, analytical, and relationship-building skills.
• Experience leading and developing staff, including performance management, annual reviews, coaching, and fostering a collaborative team environment.

If you're a finance leader who combines technical expertise with strong relationship-building skills and a commitment to public service, we'd love to hear from you.


Why Join the Town of Mahone Bay?
Mahone Bay offers the opportunity to make a visible impact in a community known for its natural beauty, engaged residents, and strong sense of connection.

As Manager of Finance, you will see the direct results of your work through the programs, services, and infrastructure that support the community's success. You will join a dedicated team that values collaboration, accountability, and thoughtful decision-making.

If you are a finance professional who enjoys building strong foundations, fostering relationships, and helping organizations achieve their goals, we encourage you to apply.
To learn more about the Town of Mahone Bay, please visit: https://www.townofmahonebay.ca/


How to Apply?
Please submit your resume online by clicking “Apply.” For more information, contact Susan Brimble confidentially at [email protected]. If you need accommodation during the selection process, please let us know.

We believe in employment equity, welcoming individuals from all backgrounds. We encourage applications from the following under-represented groups to self-identify in their resume or cover letter: Indigenous persons, racially visible persons, persons with a disability, women, and persons of a minority sexual orientation and/or gender identity.

A Public Hearing, to receive verbal and written submissions from the public on an amendment to the Town's Land Use Bylaw to rezone 19 Aberdeen Lane, will be held on Thursday, June 25th at 6:45 pm in Council Chambers. Council will consider second reading of the bylaw amendment at the Council meeting immediately following the hearing.
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In the matter of the Municipal Government Act and the Town of Mahone Bay

TAKE NOTICE THAT on June 09, 2026, the Council of the Town of Mahone Bay gave notice of its intention to rezone 19 Aberdeen Lane (PID 60376456) from Commercial Core to Residential Core.

A PUBLIC HEARING on this proposal will be held by Town Council at the Town Hall, 493 Main Street, Mahone Bay on Thursday June 25, 2026, beginning at 6:45 p.m. The purpose of the Public Hearing is to receive written and verbal submissions from the public on this proposal.

A COUNCIL MEETING will follow the Public Hearing at 7:00 p.m., where Town Council may make a decision on the matter discussed.

Copies of the draft rezone and related staff report are available from Mahone Bay Town Hall during normal office hours. For further information, call 902-624-8327 or 902-275-2599.
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Kelly Munroe, Clerk

The webpage is now live! Go to https://rainbarrel.ca/mahonebay/ to order your rain barrel. Pick up will be at the Public Works building in mid-July, more details to come. Prices start at 75$ and each barrel includes a leaf and mosquito filter basket, spigot/tap, overflow adaptor and overflow hose.
 
Rain barrels are great for conserving water, reducing local flooding, providing a source of water for your garden, reducing your water bill, and protecting your foundation and property.

Questions? E-mail [email protected]”
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On Friday June 5, 2026, the Town of Mahone Bay will recognize German Settlers Day for the First time, with a flag raising at the Michael O’Connor Bandstand at 12:00 p.m. Mahone Bay Museum President, Anne Palfreyman, will raise the flag in acknowledgement and appreciation of museum staff and volunteers, past and present, who have researched and archived Mahone Bay’s rich history and genealogy.

German settlers were amongst the first foundational communities in Nova Scotia. Between 1750 and 1753, the British recruited over 2,000 "Foreign Protestants" primarily farmers and tradesmen from the Rhine region to balance the French-speaking Acadian population. Their legacy thrives today, particularly in and around the Mahone Bay and Lunenburg areas.

To honor this heritage, The German Settlers Day Act was passed by the Nova Scotia Legislature in 2001 and proclaimed June 7, 2003. It is celebrated annually across the province. Nova Scotia does not have an official, province-recognized historical flag specifically for its German settlers. During community events, people may use the Federal Republic of Germany flag. Many descendants also display the Lunenburg Town Flag (which features historic roots) or historically informed heraldry when celebrating their local immigrant history. As the Town of Mahone Bay Flag Policy only permits the flying of the Canada Flag, the Town of Lunenburg is kindly permitting the Town of Mahone Bay to fly their civic flag to acknowledge German Settlers Day.
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Join us on Friday, June 5 at 12:00 p.m. as we raise this flag.
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We've received a few questions about the colour of the new Edgewater multi-use trail.

The trail is being built with a different asphalt mix than what's being used on the road and in the parking lots. The trail mix includes red aggregate, and the contractor has provided documentation showing that the material being used meets project specifications.

We were told that the surface would look quite black when it was first installed and that the colour would develop over time as it oxidizes, weathers, and is exposed to the elements. It may not look as red, or pink even, as some people expected right now, but give it time.

As the trail ages, it should take on a different colour and become more visually distinct from the roadway. The lighter aggregate is also expected to absorb a little less heat than traditional black asphalt, which should help keep the trail slightly cooler on hot days.

Even in the early evening rain, people were trying out the new trail last night. And what a sight!
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Photo credit: Glen Strang
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