Join our Team!

Position Description
Title:                           Customer Service Clerk
Reports to:              Office Administrator
Status:                       Full-time
Classification:         Administrative
Location:                  Town Hall, 493 Main Street
Hours:                       Monday – Friday, 8:30 am – 4:30 pm
 
Scope:
The Customer Service Clerk will be a primary point of contact for customer service both in person and on the phone. The Customer Service Clerk welcomes customers and assesses their needs, either dealing with the issue at hand or directing to relevant staff. The Customer Service Clerk duties are wide-ranging and the position plays a role in supporting all departments of the Town.
 
Qualifications
Experience

• Applicants should have experience in providing friendly and professional customer service.
• Experience in handling cash, point of sale transactions, and customer accounts.
• Demonstrated skills in learning an organizational structure and prioritizing and organizing workload.

 
Skills

• Excellent Computer Skills and knowledge of Microsoft Office Suite and ability to learn new software.
• Excellent problem-solving skills for reconciling bank deposits and daily banking.
• Superior organizational skills and ability to manage multiple priorities.
• Willingness and ability to learn new tasks.
• Providing general support for multiple departments with various work functions.
• Exceptional attention to detail and a positive attitude.

 
Summary of Principle Duties and Functions
Customer Service

• Respond to in-person, telephone or written requests/inquiries from the public and assist or redirect as appropriate
• Accept and process permit applications, support cemetery plot sales, take facilities bookings, FOIPOP applications, issue dog tags, receive payments of summary offence tickets, and other relevant customer-facing activities
• Process customer account payments relating to utility and tax bills and utility deposits. Set up new customer accounts
• Accept donations to the Town and provide appropriate receipts.
• Acquire a working knowledge of Planning and Development functions for permitting purposes and develop and maintain working relationships with external service provider.
• Acquire an in-depth knowledge of the organization and partnerships to be able to field/triage customer inquiries.

 
Finance Department Support

• Perform a daily download from the bank for posting.
• Record and reconcile daily receivables in TownSuite.
• Prepare daily bank deposit for Town, ensuring the cash drawer is counted on a daily basis.
• Responsible for acting as Petty Cash Clerk.
• General administrative duties for Accounts Receivable including assistance with billing and statements, delivery and collection and sorting of mail and back-up for electrical permitting

 
Administration Department Support

• Create Work Orders for internal departments as required by both internal staff and resident inquiries.
• Prepare parking permits, keys, and other needs during new staff onboarding as requested by Managers.
• Order office supplies and maintain office equipment accounts e.g. photocopier.
• Order and maintain kitchen supplies.
• Provide meeting support such as buying refreshments and opening facilities as required.
• Participate in relevant and required training as directed including workplace relevant training, and emergency management training.
• Perform other duties as assigned by the Office Administrator.

 
Please submit your cover letter and resume to [email protected]  (subject line to include Customer Service Clerk in all emails).

_________________________________________________________________________________________________________________

Manager of Finance
Town of Mahone Bay

Lead with Expertise. Build Strong Financial Foundations. Support Community Decision-Making.
The Town of Mahone Bay is seeking an experienced and collaborative financial leader to join its senior leadership team as Manager of Finance.

Reporting to the Chief Administrative Officer, the Manager of Finance serves as the Town's Treasurer and trusted financial advisor to the CAO and Council. This role provides leadership across all aspects of municipal finance, including budgeting, financial reporting, treasury management, internal controls, payroll administration, and regulatory compliance.

As Treasurer, you will hold an important position of public trust, providing independent financial oversight and strategic advice that supports sound decision-making across the organization. Working closely with Council and senior leadership, you will play a visible role in ensuring transparency, accountability, and long-term financial sustainability.

This is an opportunity to make a meaningful impact in a community where your expertise will be valued and where you can see the direct results of your work through the programs, services, and infrastructure that support residents every day.

What You'll Bring

• University Degree or diploma in Accounting, Finance, Business Administration, or a related field.
• CPA designation.
• Progressive experience in financial management, accounting, budgeting, and financial reporting.
• Strong knowledge of accounting principles, internal controls, financial systems, and general ledger management.
• Knowledge of public sector accounting standards and municipal finance practices.
• Familiarity with Nova Scotia's Financial Reporting and Accounting Manual (FRAM) is considered an asset.
• Experience presenting financial information to senior leadership, boards, elected officials, or governing bodies.
• Political awareness and the ability to work effectively within a municipal governance environment.
• A collaborative leadership style with the ability to build trust, support positive change, and work effectively across departments.
• Strong communication, analytical, and relationship-building skills.
• Experience leading and developing staff, including performance management, annual reviews, coaching, and fostering a collaborative team environment.

If you're a finance leader who combines technical expertise with strong relationship-building skills and a commitment to public service, we'd love to hear from you.


Why Join the Town of Mahone Bay?
Mahone Bay offers the opportunity to make a visible impact in a community known for its natural beauty, engaged residents, and strong sense of connection.

As Manager of Finance, you will see the direct results of your work through the programs, services, and infrastructure that support the community's success. You will join a dedicated team that values collaboration, accountability, and thoughtful decision-making.

If you are a finance professional who enjoys building strong foundations, fostering relationships, and helping organizations achieve their goals, we encourage you to apply.
To learn more about the Town of Mahone Bay, please visit: https://www.townofmahonebay.ca/


How to Apply?
Please submit your resume online by clicking “Apply.” For more information, contact Susan Brimble confidentially at [email protected]. If you need accommodation during the selection process, please let us know.

We believe in employment equity, welcoming individuals from all backgrounds. We encourage applications from the following under-represented groups to self-identify in their resume or cover letter: Indigenous persons, racially visible persons, persons with a disability, women, and persons of a minority sexual orientation and/or gender identity.
​

​​PUBLIC WORKS TECHNICIAN 
Position Description
Title:                        Public Works Technician
Reports to:              Public Works and Transportation Manager
Status:                     Full-time
Classification:         Public Works and Transportation
Location:                 Town Hall, 493 Main Street
Hours:                      Monday – Friday, 8:00 am – 4:30 pm plus some evenings and weekends. Rotational on call during winter months.
Starting rate:          $49,263 – $51,726
Scope:
The Public Works Technician position is responsible for conducting a variety of work related to the daily operation and maintenance of Town facilities and infrastructure.  Generally, the position performs a broad range of tasks supporting the operation and maintenance of the following service areas; transportation services (streets & sidewalks), water treatment & distribution, wastewater collection & treatment, parks & open spaces, and electrical utility
Experience/Skills
Applicants should have experience in operating gas and electric groundskeeping equipment Ability to operate heavy equipment Miscellaneous power tools and equipment Valid Class 5 NS driver’s license. Basic carpentry, painting skills, mechanical, pipe fitting and electronic skills considered an asset  
Resumes and cover letters will be accepted until the position has been filled and can be submitted by email to: [email protected] (subject line to include Public Works Technician in all emails). 

APPRENTICE POWERLINE TECHNICIAN

The Town of Mahone Bay and Riverport Electric Light Commission is inviting applications for a full-time, Apprentice Powerline Technician (PLT) position.


The Apprentice Powerline Technician is accountable to the Lead PLT and participates in daily activities, assesses site hazards, ensuring hazards are eliminated and/or controlled and communicated to all workers on site.
The Apprentice will assist the powerline technicians to install, maintain, troubleshoot, and repair power lines and cables that run between distribution electrical systems, working from heights and confined spaces and possess the necessary tools to do so.


The applicant must hold a high school diploma or GED equivalency, be a graduate from an approved community college program in utility linework and/or be enrolled in the apprenticeship program. Preference will be given to Red seal as a construction electricians, with the expectation they will fulfill the requirements of an inspector.


Applications (resumes with cover letters) will be accepted on an ongoing basis with interviews to be conducted periodically. Please submit by email to: [email protected] (subject line to include Apprentice Power Line Technician in all emails).

Job Description
An Apprentice PLT is a training position where the incumbent learns to:

• Operate trucks and all line equipment used in construction, maintenance, and removal of overhead power lines.
• Perform maintenance, construction, and switching in substations for distribution voltages.
• Repair and replace overhead distribution power lines and associated equipment.
• Use safety equipment, such as hot sticks and cover-ups, to safely work on or near energized conductors and associated electrical equipment.
• De-energize and ground power lines and equipment to permit safe working conditions.
• Climb poles or ride in a bucket that is attached to a truck-mounted boom. Clear rights of way vegetation.
• Drive trucks, operate equipment, and load and unload materials.

Experience

• High school diploma or GED equivalency.
• Graduate from an approved community college program in utility linework - construction and maintenance or hold a red seal as a construction electrician.
• Enrollment in an approved apprenticeship program for powerline linemen.
• Must possess a valid Nova Scotia Class 3 driver’s license with air brakes (and good driving and safety record) or willing to obtain.
• Training including CPR Certification, Flagging, and First Aid or willing to obtain.
• Experience with fieldwork/GIS software preferred.

 
Skills

• Talking and/or listening in person and on mobile radio or cell phone.
• Near and far vision for driving.
• Color vision for identifying color-coded wires.
• Handling and fingering in the use of power and hand tools.
• Depth perception for driving and constructing overhead and underground power lines.
• Crouching, stooping, reaching, twisting, turning, and balancing required while climbing and working on power poles.
• Lifting, carrying, pulling, and pushing items in excess of 20 pounds, with occasional items exceeding 100 pounds.
• Proficient computer skills and experience with Microsoft Office.
• Knowledge and skill in the proper use and care of tools and equipment.
• Working as a member of a team.
• Cooperative, “can-do” attitude focused on safety and customer service.
• Able to work in conditions with exposure to environmental factors.

Summary of Duties and Responsibilities

• Representing the Town/RELC in a positive and professional manner.
• Performs skilled work in the reconstructing, maintaining and repairing electrical systems and equipment, including substation, distribution systems, transformers, and energized power lines.
• Performs skilled work in placing and removing cross arms, stringing wires, tapping wires, repairing cross arms and wires, placing and replacing insulators and setting transformers.
• Digs holes, frames poles, sets poles, set anchors, strings wire, hangs transformers, sags up wire, energizes power lines.
• Digs trenches and lays conduit and vaults and pulling wire in conduit.
• Splices wire and cable.
• Operates a variety of equipment and trucks, and the use of attached equipment such as power diggers, winches or cranes.
• Installs and maintains underground or overhead wiring systems as required.
• Provides temporary power connection for contractors.
• Installs and connects wire, meters and other electrical services on customer premises.
• Responding to emergency call-out after normal working hours, when needed.
• Trims trees and branches.
• Maintains safety practices and procedures.
• Keeps inventory, time and material records, as assigned; stocks service vehicles as required.
• Participates in responding to repair requests and outages, including on weekends and evenings.
• Ensures equipment is in proper working order.
• Responds to customer complaints.
• Serves as a member of various employee committees.
• Assists other public work employees in the overall maintenance of the Town.
• Performs related duties as required.

  
Compensation
This position is eligible for the benefits as outlined in the Town of Mahone Bay Human Resource Policy Manual. The compensation for this position is on an 8-step scale beginning that begins at step one and increases every six months as outlined below:
 
Step                          Amount per hour ($)
1.  (55%)                                23.25
2.  (60%)                                25.35
3.  (65%)                                27.48
4.  (70%)                                29.60
5.  (75%)                                33.83
6.  (80%)                                35.94
7.  (90%)                                38.04
8.  (95%)                                40.16

Please note, if the successful candidate is a red-seal electrician, they qualify to be an electrical inspector and compensation will be increased by $2 per hour.
 
Physical Requirements
Physical Skills Level C (Considerable)Considerable physical skill is required. Job requires coordinated physical activities, usually learned through formal and detailed training, combined with considerable practice. Speed, precision, and/or timing are important and difficult to achieve. Body movement sequences tend to be involved and somewhat diverse.

Physical Effort Level 4 (Heavy)
Job requires very heavy physical effort equivalent to continuous labour involving the use of heavy tools, materials, and/or equipment. Job may be characterized by very demanding, full-body exertion and strenuous lifting, carrying, pushing, pulling, etc.

Work Environment
Work Demand Level B (Average)
Work pressure, disturbances of flow and/or irregularities in work schedule are expected to occur on an intermittent basis. Work hours in excess of 8 hours per day and/or 40 hours per week are expected to occur on an intermittent basis. The position also participates in the afterhours standby rotation, during which time the incumbent will respond to weekend and evening repair requests.

Working Conditions Level 4 (Life-Threatening)
Extensive and continuous exposure to hazardous conditions. Dangerous work situations. High likelihood of serious injury or illness if proper precautions are not taken.